January 19, 2010

Since you didn't hear me the first THREE times...

I moved in with my parents in November, Thanksgiving weekend in fact. Ugh. Have I mentioned this living situation is not much fun?

Anyway, when we were in our old house, we had a certain satellite DISH company providing us with our TV entertainment. Well, when there weren't any clouds in the sky over India, we had TV. So, after moving in with my parents, I called that company, and told them I had moved and wanted to disconnect my service and cancel my account. At that time, I told them that they needed to send the final bill and the boxes for the equipment they wanted back to my new address. The man I spoke with was very nice and confirmed he'd entered my new address into my account info.

Two weeks or so later...I get a forwarded notice in the mail that UPS tried to deliver the boxes to my old house. Hmm...well, ok. Maybe UPS messed up. The driver for our area knew where I lived, maybe he didn't know I moved. Oh, no, wait...yep, says right here they didn't deliver them because I moved. So....I call the DISH company and tell the woman I speak to very nicely that they made a mistake and could she please help me correct this? Well, she discovers that the first guy screwed up and put the new address on my parents cancelled account. Apparently, it's hard to tell my name, which starts with a W, apart from my mother's name, which starts with a D. Hey, they both have 5 letters...I get it, it's confusing.

So, this lady gets it all straightened out, and assures me that a new set of boxes are on their way, to my NEW address, and that they will give me an extension on the time to return the equipment.

About a week later, the boxes arrive...left at the old house. With the old address on them. Must have had a substitute driver that day, who didn't know I moved. Lucky for all of us I happened to drive by the old house that day, or the boxes would have rotted in the rain we've had since then.

I bring the boxes home, and get ready to put the equipment in them, so I can slap the prepaid return shipping label on it and send it back. Except...there's no prepaid shipping label. Wonderful.

Keeping in mind that this is now roughly 3 weeks to a month AFTER I first called and informed them of my move and new address, I call them again. You know what I really hate about the stupid voice response systems? They don't generally respond that well to your voice. After getting disconnected I don't even know how many times, I FINALLY get through to someone.

He is very nice, and more than happy to print out my shipping label. Only...he's not sure how to do it, can he put me on hold for just a moment? Sure, no problem. Boy, was THAT the wrong response. He comes back to tell me that he can't print it out, but he can give me the address, and the RMA that I need to return it, and I just take it to UPS and have them create a label.

Ok, that's cool, but...um, if I have to take this to UPS, and have them create a label, doesn't that mean I have to pay for it? Well, yes. OK....why wasn't I told this before? New policy, started this week.

Wait a minute. I called a month ago to get this done, so it seems to me that this new policy shouldn't apply to me. If they hadn't screwed up, the equipment would have been returned long before this new policy took effect.

Oh, but no...that's not how it works. After close to an hour arguing with this customer service rep, his boss, and someone in the account retention dept, I'm ready to borrow one of my dad's or D's guns and start hurting people (in retrospect, making this call while I had raging PMS might not have been the best idea!), when they put me through to someone in the executive office who proceeds to...lie his ass off to me. He claimed to be e-mailing me the shipping labels and all I have to do is print them and tape them to the box.I had to give him my name, e-mail address, phone number, and once again, my new address. That was around New Year's...and it's Jan. 19th. I've yet to see this e-mail. Apparently it's taking the scenic route.

Oh, but it gets better. Because yesterday, my parents drove by the old house on their way home and found a little UPS InfoNotice stuck to the door. Apparently, yesterday was UPS's second attempt to deliver something from...guess who? That's right! That unnamed DISH company. And as if all that wasn't enough to make me want to hurt someone again, the InfoNotice tells me to go to the UPS website and I can make alternate delivery arrangements.

Sounds easy, right? Yeah...not so much. I've tried 4 times, and it says it can't do it. So, I've decided they can throw the delivery off a cliff, and I will be just fine with that. I've considered calling that DISH company and once again correcting my address, but since I would start out with "Since you didn't hear me the first 3 times..." and end with a whole lot of 4 letter words that probably aren't really appropriate for general conversation, I'm thinking that might not be the way to go.

I mean, really, what are they going to do to me? Charge my card for the equipment? It's a debit card on a bank account I closed over a year ago. Go ahead and try. Put it on my credit report? Fine, I'll dispute it. You wouldn't send me the shipping labels, you didn't give me an address, you kept sending stuff to my old address, which I technically am no longer allowed on the property, since I no longer own it. What exactly should I do?

Needless to say, when I move out again, I will NOT be getting service from this DISH company. I think I will make sure I can get cable wherever I live. In fact, I think I'll save myself a lot of headaches, and just let D handle cable or satellite or whatever we get for TV. Yeah, I think that's a very good idea. Of course, I should probably ask him first. Or bribe him. Yeah, bribing would probably be the best way here. Now, to figure out what to bribe him WITH...

The kids didn't have school yesterday, so I took them outside to play earlier than usual. We came in after a bit, because it was cold and I wanted hot cocoa. They did, too, but mainly me. You want to know how to really annoy your kid? Here's a tried and true method:

We come in, and C comes around the kitchen counter and crouches down, while J is still in the kitchen.

"What are you doing?" I ask.

"Hiding from J." C whispers.

"Well, it's not going to work real well hiding on the other side of the counter." I respond, loud enough for J to hear if he's listening.

C gets up and goes to crouch between two big chairs we have in the living room.

"He'll find you hiding between those two chairs too."

C gets up and goes in his bedroom. He grabs the closet door as he heads into the closet.

"He'll probably find you in the closet in your room, too."

"He's going to find me if you keep telling him where I'm hiding!" C cries with much exasperation and frustration.

Well, I don't know about him, but I had fun with that little game of hide and seek...or was it hide and tell? Ehh..who cares, I had fun.

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